How do I change my email address?
You can click the "Change Email" icon in personal settings to change it.
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Customer service response time?
Online chat: 9:00-18:00 Our online customer service responds on average within 30 minutes, and email inquiries are typically replied to within 24 hours. During peak periods, there may be slight delays, but we guarantee timely responses to every user.
How do I provide feedback or suggestions?
We highly value every user's opinion: Feedback channels: Online chat Email feedback Social media Feedback content can include: Feature suggestions User experience Discovered issues Improvement suggestions Thank you for your feedback: Help us improve ...
What if I encounter problems?
We provide 8/7 customer service support: Contact methods: Online chat: Bottom right corner of website Hours: 9:00-18:00 Email: support@wowskins.com Discord: https://discord.gg/zFxyXctC Tip: When encountering issues, we recommend checking this FAQ ...
What if the seller reverses the trade?
In some cases, sellers may reverse the skin you purchased on Steam. Within 7 days after transaction completion, we'll continuously check whether the trade has been canceled. Once a seller initiates a reversal, the skin you purchased will be returned ...