Customer service response time?

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• What are the fees?

  All fees are clear and transparent: Selling fees: Platform fee: 2% (deducted at time of sale) Buying fees: No fees Deposit service fee: Deposit service fees are charged by payment service providers - see table below for rates Withdrawal service fee: ...

• Why do withdrawals need review?

  Withdrawal review is a necessary measure to protect all users' fund security. Purpose of review: ● Verify authenticity of withdrawal requests ● Prevent fund loss after account theft ● Detect and block suspicious fraudulent behavior ● Ensure ...

• Why charge fees?

  WOW Skins doesn't profit from deposit and withdrawal service fees - all service fees are charged by payment service providers. WOW Skins only charges sellers listing skins a 2% service fee with no other hidden fees. Seller service fee purposes: ...

• Trade stuck pending?

  Normally, trade processing usually takes within 1 hour. If it times out: Refresh the page Check Steam notifications Contact customer service for follow-up

• What if I receive the wrong skin?

  If you receive the wrong skin, please contact customer service within 7 days of receiving the skin. We'll do our best to help you recover the loss.