Can I request a refund?

Can I request a refund?


WOW Skins is committed to providing you with quality products and services. Normally, WOW Skins doesn't provide refund services.

If you have any questions or objections about your order, please contact us promptly to communicate. We'll do our best to serve you.

If you believe your bank account was fraudulently charged, please submit sufficient and complete evidence to us for appeal.

Please don't initiate any chargebacks - chargebacks will result in a permanent account ban. We strongly recommend contacting customer service for proper handling before initiating chargebacks.

    • Related Articles

    • Can I appeal if I'm banned?

      Yes. If you believe you were wrongly banned, you can contact customer service at support@wowskins.market to appeal. Please note that we may reject your appeal request.

    • Which countries does KYC support?

      Supported countries: Andorra, Austria, Australia, Belgium, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong SAR, Ireland, Iceland, Italy, Japan, South Korea, ...

    • Which countries and regions support withdrawals?

      Supported countries: Andorra, Austria, Australia, Belgium, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong SAR, Ireland, Iceland, Italy, Japan, South Korea, ...

    • What if the seller reverses the trade?

      In some cases, sellers may reverse the skin you purchased on Steam. Within 7 days after transaction completion, we'll continuously check whether the trade has been canceled. Once a seller initiates a reversal, the skin you purchased will be returned ...

    • How long after purchase will I receive the skins?

      Typically, WOW Skins sellers will deliver skins within 1 hour. Once you purchase a skin: The WOW Skins extension will automatically send a trade offer to the seller on your behalf to claim the skin. No action is required from you. If the seller ...